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“I am an Outsourcing Professional” – Monica Ilica

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Having an experience of over 12 years in the Outsourcing and In house business, our community highly recommends Monica Ilica as a true Outsourcing professional!

Monica has graduated from the University of Bucharest with a bachelor’s degree in Communication and Public Relations and continued her studies at the National School of Political Studies and Public Administration in Bucharest. She has graduated the courses and has a Master’s degree in Management Communication and Human Resources.

Her first contact with the Outsourcing business area took place in 2002, when she held a position of IT Helpdesk within the prestigious BPO multinational Genpact Corporation.

Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world and has over 60,000 employees around the world. The company is involved in areas like Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services.

In 2005 Monica took a new role, working for FINSIEL ROMANIA ( a Romanian company that offers customized software development, implementation support, multimedia designing solutions and business process outsourcing (BPO), high quality IT&C solutions to the company’s clients ) occupying a management position, Team Leader (Call center coordination and trainings). Her responsibilities included Supervising, evaluating Italian and German language speakers analysts and providing Italian language classroom trainings for the new joiners.

Monica continued to build her experience working for yet another prestigious BPO provider, ACCENTURE Corporation, occupying a position of Recruitment Service Lead (Subject Matter of Expert), coordinating the creation and implementation of Unilever outsourced Recruitment Process. The customer involved was one of the most important companies in the world, Unilever.

Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries.

Her daily activities and responsibilities included: Daily meetings in order to get the knowledge transfer from the client and localize the Unilever Recruitment process taking into consideration the Italian labor legislation, job requisition, screening, issuing interviews assessments, applicants selection, translations.

Monica’s collaboration with Oracle Corporation begun in 2007, when she occupied a position of EMEA HR Analyst – Outsourcing Oracle HR processes from all EMEA countries at Bucharest. She was Responsible for the following cluster of countries: Italy, Nordics (Denmark, Finland, Norway, Sweden), Baltic (Estonia, Latvia, Lithuania), Adriatic (Bosnia, Croatia,Slovenia) and her main activities included:

  • Working closely with the Business/Country HR to ensure the integrity of the data
  • Enforce HR processes and provide end user support
  • Deliver a certain set of reports for senior HR Management
  • Support HR managers, Line managers and employees with regards to HR data

At present, Monica holds a position of Business Analyst, HRS Europe – Service Transformation, working for XEROX Technologies Romania. Her main responsibilities include:

  • transition and transformation of Human Resources outsourcing projects and build-up of Employee service centers in different locations worldwide
  • Participate in all activities required: Process Design and re-engineering, documentation and knowledge transfer to training design, testing of people, processes readiness and operations support

With sales approaching $23 billion, Xerox Corporation is the world’s leading enterprise for business process and document management. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide.


Monica has wonderful communication skills and she is a top expert in outsourcing implementation. Outsourcing Advisors highly recommends Monica Ilica as a strong and experienced professional, and a valued asset of any outsourcing project!

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