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2014 World Outsourcing Providers

Recently the International Association of Outsourcing Professionals published the World Outsourcing Providers Top based on specific industry criteria: management capabilities, balanced performance, demonstrated performance and customer references. Here is the Top 20:

1. ISS

2. Accenture

3. CBRE

4. Kelly Outsourcing and Consulting Group

5. Colliers International

6. HCL Technologies

7. NCL Services

8. Pacteria

9. Capgemini

10. GCI

11. Cassidy Turley

12. Firstsource

13. Transcosmos

14. Sitel

15. Sykes Enterprises

16. Jones Lang Lasalle

17. Serco Global Services

18. Luxoft

19. Johnson Controls Global Workplace Solutions

20. Newmark Grubb Knight Frank

Note: the underlined companies have operations in Romania too.

From the rest of the top I will mention 2 other players which manage outsourcing operations in Romania: WNS Global Services ranked 52 and Stefanini ranked 54.

 

Judging on number of major players present in Romania (just a few big names) vs. a fast development of insourcing operations (shared service centers, global business centers, service centers)  managed by big corporations with global coverage – I really believe that it is safe for me to say that Romania managed to attract in the past 2 years more projects and investments in  insourcing rather than outsourcing .

The fast growing trend of new local shared service centers or the expansion of the existing ones will be more visible in the next  years due to recent subsidies offered by Romanian Government to various players eligible and qualified for this. Potentially we will have new shining stars as locations on the Romanian Outsourcing Map, we may face again staff migration from leadership or specialists roles to different providers and probably a new battle of salaries which is not necessarily good but this will depend on how the major players will understand to manage this future growth on Romanian outsourcing/insourcing space.  

Author: Amalia Sterescu, Founder Outsourcing Advisors

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