“I am an Outsourcing Professional” – Simona Pascu
With an experience of over 4 years in the Outsourcing and In house business, our community highly recommends Simona Pascu as a true Outsourcing professional!
Simona begun her professional career in the Outsourcing area of business in 2010, occupying a customer support representative position at Webhelp Romania, a French multinational company specialized in outsourcing with more than 22.000 employees all over the world. The most important countries where Webhelp has already opened contact centers are: Romania, France, Morocco, Madagascar,Belgium, Alger and Great Britain. The company has recently acquired SNT – one of the Netherland’s leading customer experience management companies, which employs over 3,500 people across eight sites.
Within Webhelp Romania, as a customer support representative, Simona Pascu had to deliver commercial support for customers, manage calls or e-mails arriving from final customers and find solutions to various problems that may have occurred with the accounts under her direct management.
In April 2011, Simona took a new role within Hewlett Packard Romania, remaining in the same area of business, Customer support. Within this new position she had the opportunity to strengthen her customer management skills, taking care of a customer portfolio and acting as a lesion between the customer and the company.
In June 2012, she decided to take the next step forward towards yet another prestigious outsourcing company, Axway, working for the Romanian branch. Axway is a market leader in governing the flow of data and a global software and services company with more than 11,000 public- and private-sector customers in 100 countries. For more than a decade, Axway has empowered the world’s top organizations with proven solutions that help manage business-critical interactions through the exchange of data flowing across the enterprise, B2B communities, the cloud and mobile devices.
Within Axway Romania Simona holds a position of Technical Support Dispatch Operator. She has strong communication skills, she is proficient in using several database programs – Vantive and Peoplesoft.
Simona has experience in working globally, as her activity involves interaction with EMEA customers, using the English and the French language, but also with customers located in USA and APAC.
With a Bachelor’s degree in Philosophy granted by the University of Bucharest, 1 Master’s degree in Clinical Psychology and Psychotherapy granted by the same University and 2 Master’s degree in the same domain, Philosophy, granted by 2 of the most prestigious Universities in Europe, University of Burgundy and Sorbonne University in Paris, Simona has excellent communication skills, analytical mind and problem solving orientation. She proficient in French and English.
Outsourcing Advisors highly recommends Simona as a true Romanian Outsourcing Professional!