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I am an “Outsourcing Professional” – Mihai Surdeanu

outsourcingadvisors.ro_MSurdeanuMihai Surdeanu is a senior Romanian Outsourcing Professional specialized in leading Sales Support teams, Process Management and Process Improvement within in-sourced centers with EMEA coverage.

Mihai Surdeanu has  7 years experience within in-sourced support centers some of his key roles in the past years being: EMEA Consulting Divisional Process Owner and Deal Manager for France (sales support). His expertise is related to:




  • Leading & Coaching  Contract Specialists Teams for drafting contracts for France, BeNeLux and the Scandinavian countries; Performing hiring interviews and training the new hires;
  • Supporting the Sales Organization in planning the bid phase, negotiating terms and conditions and by providing the contract handover for contracts with French customers;
  • Overall Consulting process objectives working closely with the EMEA Consulting and Professional Services Teams and the Global Finance (Booking) teams;
  • Process and procedures improvement – collecting requirements and making proposals;
  • Represent EMEA in the global process team;
  • Coach and teach others about process concepts and solutions;
  • Monitor and follow up on the changes implemented;
  • Liaison between various departments, on contract related issues: Sales Organization, Legal, Business Practices, Risk Management, Credit & Collections.

Graduated of Economics and Business Law module (ASE), Mihai Surdeanu has also teaching experience as University Assistant (ASE).

Outsourcing Advisors recommends Mihai  Surdeanu as a Sr. Romanian Outsourcing Professional!



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