I am an “Outsourcing Professional”: Jeni Grigorescu
Jeni Grigorescu is a Senior Romanian Outsourcing Professional!
She is one of the pioneers of Romanian Outsourcing Industry. In the past 10 years she gained contact center domain expertise, managing very large operational teams (>1000 HC) within 3 sites across Romania, being in charge with implementing and delivering medium or large Contact Center/ outsourcing projects for Romanian or Global customers.
As one of the senior experts in the local outsourcing industry, Jeni Grigorescu expertise is related to:
- Contact center management, customer care strategies, BPO, technical support, telesales, telemarketing operational management, lead generation, collection processes, retention & loyalty, staff leasing, accounts & payable, staffing & payroll services for national & international companies;
- Developing long term strategic Partnerships with tier-one Outsourcing Vendors and serving a broad range of customer base in enterprise, consumer and SMB markets;
- Deployment of fully functional modern Contact Center for each partner/ project: transition plan, ramp-up period, implementing operational strategies meant to reduce learning curve and delivering outstanding results within shorts period of time;
- Quality Management programs – implementing processes and solutions which include online monitoring tools, reporting, personalized standard monitoring tools/industry;
- Contract negotiation, pricing, budgeting, forecasting & cost control, customer service & satisfaction management, improvement of operational efficiency & effectiveness.
- Extensive experience with various industries like: telecom, banking , insurance, IT&C, oil/gas and others;
Outsourcing Advisors strongly recommends Jeni Grigorescu as a Senior Romanian Outsourcing Professional!