Convergys, one of world’s top outsourcing companies has acquired Ayala Corp
Convergys Inc, a leader in customer management and relationship management for over 30 years, focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies, has acquired a business process outsourcing (BPO) unit of Ayala Corp.-led LiveIt Investments Ltd, in a deal worth P36 billion.The announcement was made public by both parties at the beginning of January.
Convergys Corp, the New York-listed BPO giant explained that they have acquired Stream Global Services ( a part of Ayala Corporation ) for a total enterprise value of $820 million in cash.
At the same time, Ayala Corp explained that the transaction is expected to close in the first quarter of the year, subject to satisfaction of customary closing conditions.
With the acquisition, Convergys expects to have combined revenues of over $3 billion, and approximately 125,000 employees–including more than 53,000 in the Philippines–serving clients in 35 languages from over 135 contact centers in 25 countries.
Back in 2004, the same company signed a contract with Romanian Telecom enterprise Romtelecom, In a press release at that date, Convergys said the company will use its Infinys software to develop bundles of voice and data services. Convergys managed the integration of the software into Romania Telecom’s billing system and direct business process improvements.
We do hope more partnerships of this sort will take place in our country in the future as such relationships could only build upon the best practices and management teams and deliver superior customer benefits and enhanced value for their clients.